Privacy Policy

Last Updated: August 2026

At SETU Holistic Hospital ("we", "our", "us"), we are committed to protecting the privacy and security of our patients' personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (setuhospital.com, setunutricare.com) or use our medical services.

1. Information We Collect

We may collect personal identification information from you in a variety of ways, including, but not limited to:

• Personal Data: Name, email address, phone number, date of birth, and home address.
• Health Data: Medical history, current medications, dietary diagnostics, and treatment records.
• Technical Data: IP address, browser type, device information, and usage patterns on our website.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our healthcare services. Specifically, we use your data to:

• Provide specialized Ayurvedic and integrative medical consultations.
• Create personalized treatment plans and nutritional guidelines.
• Communicate with you regarding appointments, test results, and follow-ups.
• Improve our website performance and patient portal experience.
• Comply with legal and regulatory medical record-keeping obligations.

3. Data Security and Confidentiality

Your health data is treated with the utmost confidentiality. We implement a variety of security measures including SSL encryption, secure on-site servers, and strict access controls to maintain the safety of your personal information. Only authorized medical personnel involved in your direct care have access to your health records.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only under the following circumstances:

• With external specialists: Only with your explicit consent, for referral purposes.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Service Providers: We may use third-party service providers (like secure cloud hosting) who are bound by strict data processing agreements.

5. Your Rights

Depending on your jurisdiction, you have the right to:

• Access the personal and medical information we hold about you.
• Request corrections to any inaccurate data.
• Request the deletion of your personal data (subject to medical record retention laws).
• Withdraw your consent for data processing where applicable.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact our Data Protection Officer at:

SETU Holistic Hospital
Email: [email protected]
Phone: +91 77-8989-1000 / +91 77-8989-2000